Blog

A good candidate experience is critical to an effective hiring process. Without it, companies risk losing quality candidates to attrition and damaging their company reputation amongst their prospective talent pool through negative word of mouth. Learn more about how a negative candidate experience can have wide-ranging consequences for your business, and what you can do to provide applicants with the best experience possible.

In the fast-paced world of CX hiring, it is critical that businesses put their best foot forward with prospective candidates by offering them an efficient and transparent applicant experience. Failing to do this will lead to lower candidate engagement, higher attrition, and a damaged brand reputation. Learn more about how to improve the candidate experience through a more expedient hiring process.

If you’re in the market for a new role, you’ve probably seen the term “CX” come up in more than one description. CX stands for "customer experience," which encompasses the interactions and overall satisfaction a customer has with a company or brand. In today's highly competitive business landscape, delivering exceptional customer experiences has become crucial for organizations to build loyalty, retain customers, and drive business growth.

In this blog post, our guest author, Dana Reimers of ODL Orthodontics Lab, discusses why young professionals shouldn't dismiss roles in call centers when looking for a way to jumpstart their careers.

Being a CX representative puts you on the front lines of the customer journey. As you gain experience you may find yourself ready for new challenges. The good news is, there are plenty of opportunities to build upon the skills that have gotten you this far – so you can reach the next level in your career. What types of roles are right for you will be driven by your personal preferences and individual skillset. Here are some of the options on the CX career ladder.