CXninja | Call Center Staffing Agency FAQs

Companies

What kinds of positions does CXninja offer (full-time, contract, etc.)?

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We offer full-time, contract or temporary, and contract-to-hire positions.

How does CXninja’s vetting process work?

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Every candidate goes through an extensive vetting process where we assess both soft and hard skills to determine top CX talent. Candidates are awarded gold and silver stars based on their skills and assessment score. Candidates who achieve all gold stars are recognized with a Ninja Elite badge.

Can I request additional assessments to screen for specific skills?

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Yes, we offer additional assessments at client request including customer provided assessments and custom-built CXninja assessments based on your needs.

Are there any upfront recruiting costs?

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There is no cost until you hire one of our CXninjas.

How is CXninja different from other hiring and remote platforms?

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Volume contact center hiring is different from other kinds of talent sourcing. CXninja is the world's first and only customer service talent cloud built for high-volume talent delivery to help clients overcome the unique challenge of hiring at scale. Our solution combines data-driven matching, automation, and business intelligence with an excellent candidate experience to help you hire better candidates fast, fair and at scale.

What is the process to hire a customer service representative through CXninja?

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Get in touch and tell us what you need. Once we understand your customer service talent requirements we can match you with the right candidate from our customer service talent cloud. It’s that simple to get started and our experts can help answer any other questions you may have.

Do all candidates on the CXninja platform seek remote work?

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Nope! While some candidates prefer remote work, others prefer to work in an office. When a client details their hiring needs, they can specify if the work is in office, remote or hybrid. CXninja provides candidates with preferences matching the client requirements.

Does CXninja work with MSP and VMS Partners?

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Yes, CXninja seamlessly engages with clients' MSP or VMS partners to deliver highly skilled, fully vetted customer service talent to the Contingent Workforce Program.