Work from Home System Diagnostics

Check if agents have the right set-up to work remotely, at scale.

Why implement a system diagnostics check?

As more teams and roles transition to a work-from-home situation, it’s key to check if candidates and/or employees have a hard- and software setup that meets minimum requirements. The Harver System Diagnostics Module does just that, accurately and at scale.

Checking system diagnostics with CXninja

The CXninja System Checker Module serves as a remote hardware and software testing instrument, specifically designed for WFH and/or remote-work organizations. The module assesses an employee’s or candidate’s home IT set-up to ensure they have the right connectivity and system specs to use the software needed to work remotely and effectively run the programs their role requires. The System Diagnostics module provides a simple “pass” or “fail” result for every IT component you want measured, based on a pre-defined or customized benchmark.

How it Works

Once the System Diagnostics Module is added to your hiring process,
all you have to do is follow three easy steps:


Talk with our Experts

Tell us what you need – your challenges & what you’re looking for in your customer service team.

Meet Your Match

We match you with a right size team of qualified customer service pros from our talent cloud – ensuring the right skill & culture fit.

Get to Work

Your CXninja team deploys, joins your training class & then provides excellent customer support working side-by-side with your team & managers.

What We Measure

The System Diagnostics Module measures Operating System, Processor Speed, Internal RAM, Download and Upload Speed, Network Connectivity, and more. Each component has the option for default or custom requirements.

Ready to transform your hiring process?

Harver helps the world’s leading brands to hire digital and hire fair at scale.

Book a Demo